AI Support Agent for Regional Logistics Company

Challenge

Support staff spent 60% of their time on repetitive inquiries. Customers waited an average of 4 hours for responses during peak periods, and knowledge was scattered across PDFs, emails, and an outdated FAQ page.

Solution

We designed a RAG-based AI agent connected to their order management system, deployed a voice-ready chatbot on their website and customer portal, and built an internal dashboard for human agents to review and improve AI responses over time.

Scope

• AI Chatbot Development
• RAG Knowledge Base
• CRM Integration
• Agent Review Dashboard
• Workflow Automation

Results

• 40% reduction in tier-1 support tickets within 90 days
• Average first response time dropped from 4 hours to under 30 seconds
• Customer satisfaction score increased by 22 points
• Support team redeployed to complex account management work